Some useful contacts for Anglophones in the area


France, Marseille, British Consulate




British Consulate
24 Avenue de Prado
13006 Marseille


For information on how to apply for visa, please visit our Visas page

The Foreign & Commonwealth Office and this Consulate are keen to ensure that their buildings and services are fully accessible to disabled members of the public. Wherever possible, we have made our buildings and services accessible. Sometimes however, this is not possible due to security or other restrictions. In these situations we will endeavour to provide a service or access to a building in an alternative way to ensure equality of access for disabled people.

Disabled access at this post is limited. If you need to visit us or use our services and feel that they may be inaccessible to you, please contact us on our main number.



(33) (4) 91 15 72 10


(33) (4) 91 37 47 06



 Office hours

Monday - Friday
08.30 - 11.00  / 13.00-15.30

09.30 - 12.00 / 14.00 - 16.30

Outside normal working hours, a consular Emergency Service is in operation.

For more information please telephone + 33 (0)1 44 51 34 17.




An excellent guide put together by 

Emergency phone numbers in Languedoc-Roussillon 

Where to call for Fire, Police and Ambulance. 

There is no guarantee that any English will be spoken on any of these emergency and helpline telephone numbers. All numbers can be called free from fixed landline, public telephone or mobile cellular phone.



Medical help - SAMU


Police/Police Nationale


Fire & accident - Sapeurs Pompiers


SOS - all services (Europe-wide)


SOS - all service (hearing assisted)


Emergency shelter


Child in danger (child protection)


Missing Child 

116 000

The caller must:

  1. State the location where assistance is needed 
  2. State their name and telephone number
  3. State what happened, and if it is still happening 
  4. State how many people need help
  5. State if there are weapons involved

All emergency numbers can be reached from pay phones, without the use of a phone card or money. 

European SOS 112

The number 112 can be dialled to reach emergency services - medical, fire and police - from anywhere in Europe. This Pan-European emergency number 112 can be called from any telephone (landline, pay phone or mobile cellular phone). Calls are free. It can be used for any life-threatening situation, including:

  • ·         Serious medical problems (accident, unconscious person, severe injuries, chest pain, seizure) 
  • ·         Any type of fire (house, car) 
  • ·         Life-threatening situations (crimes)
  • ·         SOS 112 website
  • ·         Information on the 112 number from the European Commission
Languedoc-Roussillon Crisis & Help Lines

Find a duty pharmacy: Most pharmacies post a list of pharmacies on duty after hours or weekends on the door. Local newspapers also generally publish details of pharmacies open after hours. In an emergency, call 15.



Find a duty pharmacy (in French)
Enter or validate your area postcode when prompted; then choose the time a pharmacy is required when prompted. The details of available pharmacies is given

Tel: 32 37

Find a hospital (use the map, enter department number and treatment required)


SOS Médecins France: After hours medical advice and help from qualified doctors

Tel: 36 24

SOS Helpline: Crisis calls in English. Daily 15:00-23:00

Tel: 01 46 21 46 46

Red Cross hotlineCroix Rouge Écoute, general confidential counselling service in French. Open daily 08:00-20:00

Tel: 0800 858 858 

Child Abuse hotline

Tel: 119

SOS Missing ChildrenSOS Enfants Disparus

Tel: 116 000

Battered WomenFemmes Info Service

Tel: 01 40 33 80 60

Alcohol hotlineÉcoute Alcool, confidential advice and help in French. Open daily 14:00-02:00

Tel: 0811 91 30 30 

Cannabis hotlineÉcoute Cannabis, confidential advice and help in French 

Tel: 0811 91 20 20 

Drug abuse helpline: Drogues Info Service, confidential advice and help in French. Open daily 08:00-02:00

Tel: 0800 23 13 13 
Tel: 01 70 23 13 13 
(from a mobile phone)

HIV/AIDS informationSIDA Info HIV and AIDS advice in French

Tel: 0800 840 8 00 


Emergency doctor: SOS Médecins 

Tel: 04 68 08 16 16
: 0820 20 41 42

Emergency hospital: Centre Hospitalier, 20 avenue de Languedoc 

Tel: 04 68 61 66 33 


Anti poisonCentre antipoison

Tel: 04 91 75 25 25 
Tel: 04 61 49 33 33

Duty pharmacy: Answering service in French

Tel: 04 67 33 67 97 


Emergency doctor: SOS Médecins 

Tel: 0820 33 24 24

Anti poisonCentre antipoison

Tel: 04 91 75 25 25

Emergency Words & Terminology

Please note: these phrases have been simplified for easy communication by a non-French speaker. They are not necessarily grammatically correct French.




Un accident

I have had an accident

J'ai eu un accident




Perdre connaissance



Heart attack

Crise cardiaque


AVC (Un accident vasculaire cérébral)


noyade (se noyer)



Very sick 

Très malade

In labour/having contractions

Avoir contractions 

I am in labour

Je suis en train d'accoucher

Need a doctor 

Besoin un médécin (Il me faut un médécin)

Need an ambulance 

Besoin une ambulance (Il me faut une ambulance)



The house is on fire

La maison a pris feu

The car is on fire

La voiture a pris feu

I am being burgled

Je suis en train de me faire cambrioler

Someone is in the house

Quelqu'un est chez moi (Quelqu'un est entré par effraction chez moi)


Une urgence

Help me

Aidez moi


Au secours

Understanding the French Emergency Services
  • In the event of an emergency dial the appropriate number: medical (SAMU) 15, police 17, fire and accident 18 or the Pan-European number 112
  • Explain the situation to the operator (English may be spoken but there is no guarantee). Calls to 112 are received by either SAMU or the fire brigade and then instantly rerouted to the appropriate service or handled on the spot

The services reached by dialling 15 and 18 operate in conjunction, with the emergency teams having skills, training and facilities suitable to many situations. "Firefighters" are qualified to provide first rescue and ambulance services.

Medical emergencies and accidents (SAMU)

SAMU: The Emergency Medical Assistance Service (Service d'Aide Médicale d'Urgence) reached by dialling 15 or 112. 

There is always a qualified doctor on hand to determine the most suitable response to a call and implement it. This may involve giving the caller information or advice, or sending the appropriate emergency vehicle: 

  • an ambulance for a street accident or home emergency
  • a private ambulance
  • a mobile resuscitation or intensive care vehicle or medical helicopter

SMUR: The mobile emergency resuscitation service (Service Mobile d'Urgence et de Réanimation, SMUR) vehicles are equipped with at least one qualified emergency doctor (or an anaesthetist), a nurse and a paramedic.

H-MICU: In the case of serious accident or severe illness a Hospital Mobile Intensive Care Unit (H-MICU), (UMH-Unité Mobile Hospitalière) is sent. This is a rapid intervention vehicle or helicopter equipped to provide full hospital-standard life support services.

The French approach is to treat the emergency on-site and vehicles and personnel are equipped and trained for this. The reason is that recovery rates are found to be much higher when a victim is treated as soon as possible. 

  • SAMU de France has an English-language website: Click here
  • For comprehensive information on how SAMU works: Click here

Sapeurs-pompiers (firefighters and first rescue)

The sapeurs-pompiers are the firefighters of France, supervised and trained by the Ministry of the Interior (Ministère de l'Intérieur). Firefighting brigades work closely with SAMU and are trained and equipped to respond to fires, auto accidents and emergency medical situations. They include professional (SPP), military (SPM) and volunteer (SVP) brigades.

  • More information from the Pompiers website: Click here

Emergency siren

Nationwide, every first Wednesday of the month at noon (12:00), the emergency sirens which operate nationwide are tested. The sirens can be heard wailing as the are tested in three sequences of 1 minute 41 seconds each, separated by a silence of five seconds. 

Understanding the French Police Services

National Gendarmerie (Gendarmerie Nationale): The military police force operating under management by the French Ministry of Defence (Ministère de la Défense). It is responsible for policing the countryside, rivers and coastal areas, and small towns which fall outside the jurisdiction of the Police Nationale. The force is also authorised to carry out criminal investigations, crowd control and security activities of airports and military locations and attend ceremonial and state occasions. 

National Police (Police Nationale): The civil law enforcement agency of France, with jurisdiction over cities and large towns. The National Police comes under the management of the Ministry of the Interior (Ministère de l'Intérieur) and is responsible for security operations (patrols, traffic control, identity checks) and conducting criminal enquiries.  

Local Municipal Police (Police Municipale): Responsible for local policing in towns and villages, law enforcement, lost property and handling minor traffic or domestic offences. 


EDF provides an English-language e-mail and telephone service to foreigners in France and international second home owners.

  • For comprehensive information on domestic residential electricity services from EDF (in English): Click here
EDF Service Numbers
EDF English-language e-mail service (residential and business) e-mail  
English-speaking call service for domestic customers Tel: 04 93 98 70 60
Tel:  00 33 4 93 98 70 60 (outside France)
English-language information for foreign residents Website
EDF customer support (in French)
Or call the number on the latest invoice (see top right hand corner)
Tel: 0810 333 776 
Gas: Emergency and Important Numbers

GDF (Gaz de France) is the national supplier of domestic gas to homes in France. The website has information relevant to private residential customers and business people.